Shipping policy
Shipping Policy
AsphaltCowgirl Music
AsphaltCowgirl Music is based in New South Wales, Australia. We create and dispatch handmade and made-to-order merchandise.
Processing and Production
Many of our products are handmade or made to order. Production time varies depending on the product, materials available and current order volume.
Production time is separate from delivery time.
Shipping Rates
Shipping costs are calculated and displayed at checkout.
Different shipping rates may apply to:
- Clothing, including T-shirts, singlets and hoodies
- Caps and headwear
- Stickers and decals
- Stubby coolers and accessories
- Homewares, including doona cover sets
Delivery Times
Delivery estimates shown at checkout are estimates only and begin after dispatch. Delivery times may vary depending on location, carrier services and unexpected delays.
Express shipping, where available, does not shorten the time required to manufacture a made-to-order product.
Tracking
Tracking details will be provided when available.
Incorrect Addresses
Customers should check their shipping details carefully before completing checkout.
If you notice an error, contact us immediately. We cannot guarantee an address change once an order has been dispatched.
Lost or Damaged Parcels
If your parcel is missing, delayed or arrives damaged, please contact us with your order number so we can investigate and arrange an appropriate resolution in accordance with Australian Consumer Law.