Refund policy

Refund & Returns Policy

AsphaltCowgirl Music

At AsphaltCowgirl Music, we take pride in creating handmade, personalised and made-to-order merchandise.

Change of Mind

We do not generally accept returns or exchanges for change of mind, incorrect size selection or changes in personal preference.

Please carefully check product descriptions, sizing, colours and personalisation details before placing your order.

If you need to change or cancel an order, please contact us as soon as possible. Once production has started, changes or cancellations may not be possible.

Faulty, Damaged or Incorrect Products

If your item arrives faulty, damaged, incorrect or not as described, please contact us with your order number and details of the problem. Photographs may help us investigate.

We will provide the appropriate remedy under Australian Consumer Law, which may include a repair, replacement or refund.

Return Postage

Where a product fails to meet a consumer guarantee, we will cover reasonable return postage costs where required by law.

Please contact us before returning an item and retain your postage receipt.

Nothing in this policy excludes or limits your rights under Australian Consumer Law.